Refund policy

Heart of Grace Designs – Return & Exchange Policy

We hope you love your purchase, but if something isn’t quite right, we’re here to help. Please review the guidelines below regarding exchanges and store credit.

Return Eligibility

We offer a 10-day return window from the date your order is delivered. To be eligible:

  • Item must be unworn, unused, with tags attached, and in original packaging
  • A receipt or proof of purchase is required
  • Items must not be marked final sale or purchased using a discount or brand rep promotional code

Returns must be requested and approved within 10 days of delivery. Items sent back without prior authorization will not be accepted.

To begin a return request, you may:

Return instructions and shipping details will only be provided after your request has been reviewed and approved.

Exchanges & Store Credit Only

We do not offer refunds to the original payment method.

Approved returns are eligible for:

  • Size exchange (for full-price, in-stock items only), OR

  • Store credit

Sale items and items purchased using discount codes are not eligible for exchange or store credit.

Return Shipping Fee

If your return is approved:

  • Customers are responsible for return shipping

  • A $10 flat shipping fee will be required for all approved returns

This fee covers return label processing and handling.

Exchanges

  • Exchanges are available for full-price, in-stock items within 10 days of delivery

  • The original item must be returned before the exchange is processed

  • Once received and inspected, we will ship your requested size (if available)

If your requested size is unavailable, store credit will be issued.

Store Credit

  • Store credit is issued once the item is received and approved

  • Credit will be sent via email

  • Store credit does not expire

Final Sale Items

All items marked SALE, purchased during a promotion, or bought using a discount or brand rep code are FINAL SALE and not eligible for exchange or store credit. No exceptions.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at simplygraced22@gmail.com so we can evaluate the issue and make it right.

All damage claims must be reported within 5 days of delivery. Our team will respond to damage inquiries within 7 business days.

European Union Customers

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days. Items must be unworn, unused, with tags attached, and in original packaging. A receipt or proof of purchase is required.

Approved EU returns are eligible for exchange or store credit only and are subject to the $10 return shipping fee.

If you have any questions, please don’t hesitate to reach out. Thank you for supporting Heart of Grace Designs 🤍